The protection and confidentiality of your data is a matter of trust and is particularly important to us. This confidentiality policy explains the nature, scope and purpose of our processing of personal data. This concerns data relating to your person and which may provide information about you.
You can contact our Data Controller either by :
You may be asked to provide a copy of your identity document in order to guarantee the legitimacy of your request.
Any data you send us will be processed in accordance with the provisions of the Federal Data Protection Act.
Depending on the type of service we offer, please find below the different categories of personal data we process.
All your data is stored on our own servers in Switzerland. We are constantly optimising our processes and tools to prevent any intentional or unintentional, illegal or unauthorised manipulation, modification, intrusion, deletion or transmission of your data.
We process your data in accordance with the purpose for which you entrusted it to us.
When you contact Cogestim SA in person, by telephone, by post or by e-mail, we collect and process your personal data for the purpose of fulfilling a contract that has been concluded or is to be concluded.
When you request a property file, we may collect the following information:
By submitting a request form via our website, you agree that the information entered may be used, exploited and processed to enable us to contact you and send you alerts, benefits and services based on the search criteria you have provided.
You can access your data at any time by logging in to your my.cogestim.ch account (online rental application portal) using the identification details sent to you by email. If you lose these details, you can ask Cogestim SA to send them to you again.
When you apply to rent a property, you complete a Cogestim SA rental application form. On this occasion, we collect the following data:
This information is collected, on the basis of your consent, to enable you to rent a property. If your application is unsuccessful, your paper registration and enclosures will not be returned or retained. If you register online, it is up to you to request its deletion.
When you contact us to have your property valued or appraised, we may collect the following information about you:
This mandate gives Cogestim SA’s real estate broker or valuer the power to consult and request any copy of documents relating to cadastral matters, in particular the extract from the land register, the plans of the property, the extract from the fire insurance policy (ECA) and any document likely to provide relevant information about the property to be valued/valued.
If the property is a condominium, we can also consult and request the condominium regulations, the minutes of the general meetings and the accounts for the last three years.
If you opt for an online valuation via our website, you agree that the information entered may be used, processed and treated to enable us to contact you and send you alerts, services and other information.
This information is collected, on the basis of your consent and on the basis of a contract concluded, in order to be able to provide you with the value of your property.
When you contact us with a view to entrusting us with a brokerage mandate, we may collect the following information about you:
This mandate gives Cogestim SA’s broker the power to consult and request any copy of cadastral documents, in particular the extract from the land register, the plans of the property, the extract from the fire insurance policy (ECA) and any documents and photos that may provide relevant information about the property.
In the case of condominiums, we can also consult and request the condominium regulations, the minutes of general meetings and the accounts for the last three years.
This information is collected on the basis of your consent and on the basis of a concluded contract, in order to be able to propose potential buyers to you.
When you contact us to purchase a property, we may collect the following personal data:
This information is collected, on the basis of your consent, in order to be able to offer you a choice of properties.
When you entrust us with the management and valuation of your property, we may collect the following personal data:
This data is collected, on the basis of your consent and on the basis of an agreed contract, for the purpose of managing your property.
When you entrust us with the administration of a PPE property, we may collect the following personal data:
This data is collected, with your consent and on the basis of an agreed contract, for the purpose of administering your co-ownership.
We may need to pass on some of your data to our subcontractors in order to carry out work and/or maintenance.
All data that we pass on to our subcontractors is treated, on both sides, in accordance with the provisions of the Federal Data Protection Act (DPA).
Your personal data may also be shared with third parties depending on the services requested within the limits of the purpose sought (sale, purchase, rental, management). This includes lessors, vendors, tenants, potential purchasers and the Authorities.
You can visit our website anonymously. However, non-personal usage data, such as the IP address of your device, the pages visited, the browser used, the date, time, etc., which we record using cookies, are collected on this occasion.
Please refer to our cookies policy in point 7 of this policy.
The use of electronic media such as the Internet, e-mail, etc. involves risks (viruses, hacking, etc.). To reduce these risks, please use an up-to-date version of your browser and install a regularly updated anti-virus software.
When you wish to create an account to receive a file for a property for sale or rent, we may collect the following personal data: your identification details (surname, first name, telephone number, postal and e-mail address). Please refer to point 3.2 of this policy.
A cookie is a file made up of a set of characters that is sent to your terminal when you browse a website or application. The cookie enables the site or application to recognise you on a subsequent visit.
Cookies enable us to observe the behaviour of Internet users and to store useful data to facilitate their future browsing.
On the basis of this statistical data, we can carry out analyses and make the necessary improvements to make your browsing experience ever more pleasant and efficient.
Cookies also enable us to improve the targeting of our advertising on other sites and on social networks such as Facebook.
When you fill in a contact form with an advertiser, for example to obtain information about a property you are interested in renting or selling, we save this information in your cookies.
Most web browsers automatically accept cookies. However, you can configure your browser so that no cookies are stored on your computer or so that you are always informed when you receive a new cookie.
In principle, our services can be used even without cookies.
The types of cookies (including those of our subcontractors) that we may use on our site and the purposes for which they are used are indicated below:
These cookies are essential to enable you to move around our site and use its functions. Without these cookies, several elements of our site could be blocked and/or not function correctly.
We use these cookies to enable you to access the services we offer on our site. The personal data collected by these cookies is processed on the basis of our legitimate interest in the proper operation of our site.
These cookies gather information about how you or other users use our site, for example, which pages you visit most often and whether you get error messages from web pages.
We may use these cookies to keep our site efficient and easy to use and to find out how it is used. For the most part, these cookies do not collect information that identifies the user.
If personal data is collected by these cookies, it is processed on the basis of our legitimate interest in knowing and optimising the use of our site.
These cookies enable our site to remember the choices you have made (such as your user name, language or region) and may also be used to provide the services you have requested.
We may use these cookies to maintain the efficiency and ease of use of our site and to provide you with a smooth browsing experience.
The personal data collected by these cookies is processed on the basis of our legitimate interest in offering you a site that is pleasant to use.
These cookies are used to better understand the behaviour of users of our site, to adapt its content, to produce statistics relating to the use of our site and to show you tailored advertising on third party sites, based on the interest in our services that you have shown during your visit to our site. In some cases, they allow us to provide advertising that is better adapted to your tastes and interests.
You can refuse these cookies at any time via your browser settings. If required by applicable law, these cookies are only placed with your consent. We keep track of your consent by using a technical cookie; therefore, if you delete cookies from your devices, we will have to ask you again whether you consent to such cookies.
We may include on our site computer applications from third parties which allow you to share the content of our site with other people or to inform these other people of your consultation or your opinion concerning the content of our site.
Cogestim SA uses anonymised technologies to analyse visits to its website and newsletters in order to continuously improve them. Google Analytics, Google Tag Manager and internal tools are used for non-personal analysis of your browsing. This is solely for statistical evaluation of overall performance. In doing so, information relating to the operating system, browser, geographical origin (country only), pages consulted during the visit, interactions (for example: number of clicks on an advert, on a telephone number, on advertising banners, etc.) and the various response times of the pages consulted are recorded.
Your personal data is processed in Switzerland, but may be processed in other countries if required for the performance of your contract. Any data you send us will be processed in accordance with the provisions of the Federal Data Protection Act and, where applicable, the General Data Protection Regulation (GDPR) of the European Union or of your place of residence outside the European Union.
You have a number of rights under the legislation on the protection of personal data:
You have the right to know how your personal data is used.
As already mentioned, we process your data in accordance with the purpose for which you entrusted it to us.
Where we process your personal data (surname, first name, telephone number, postal address and e-mail address) following your registration on my.cogestim.ch on the basis of your consent (for example to send you property offers or newsletters), you may request that this data be deleted at any time. However, we will need to retain certain information in order to ensure that you are not contacted in the future.
If you find or believe that your personal data is inaccurate, you have the right to request that your data be rectified or completed.
If you have any questions or comments, please contact our Quality Department, which is responsible for processing personal data.
We may modify this policy from time to time without prior notice. Please check it regularly.
You agree to submit to the exclusive jurisdiction of the courts of Cogestim SA’s registered office.
In the event of any discrepancies with the German or English translations, the original French version shall prevail.