Cogestim is certified with the ISO 9001 label.
The first certification stage was carried out in 2012 for the Management and Condominium departments, then in 2017 for other activities, including Brokerage.
ISO 9001 certification requires Cogestim to follow the guidelines imposed by the label and to use the tools to guarantee a level of quality that meets our clients’ expectations and harmonisation of work processes.
Cogestim has set up an efficient Quality Management System (QMS) allowing it to continually question the business and support processes of the company, in order to be in line with client expectations, or even to anticipate them, and to ensure quality and efficient services.
Several tools make it possible to identify improvement opportunities such as incident management, internal and external audits, satisfaction surveys, monitoring indicators, risk management, etc.
Listening to client expectations is at the heart of our QMS, as well as listening to our employees who can participate in improving business and support processes.
Cogestim is aware of the importance of the environmental, social and economic issues facing our time and our customers, as well as the impact that actions taken today can have on the quality of life in the future, and is committed to respecting ESG (Environmental, Social and Governance) criteria in its activities.